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Facilities/Support Services
Help Desk Attendant | Brisbane

Apply now Job no: 519276
Location: Brisbane
Work type: Casual / Temp
Categories: Frontline

  • Rotating 24 /7 Roster
  • Great Company Benefits 
  • South Brisbane Location 

From small private hospitals to the largest public health campuses, our broad range of service solutions include catering, retail, facilities management, cleaning services and even security and help desk. At Medirest, we provide the non-medical services that keep Australia's healthcare facilities in top shape.

Your can-do attitude and safety focus along with your passion for quality and service will be rewarded at Medirest. A variety of work locations, rosters and great people are just the beginning. Talented and motivated team members can expect their careers to flourish with Medirest, one of the world's most recognised healthcare brands.


The Position

We are currently seeking a highly motivated casual Help Desk Attendant at Lady Cilento Children's Hospital (LCCH). You will be part of the 24/7 Help Desk operation and ensure all tasks are completed in conjunction with the contractual requirements of LCCH. You will be required to communicate with different stakeholders in a prompt, courteous and professional manner, ensuring a high level of customer service.

Key Duties


  • Ensure communication links to internal and external service providers/contractors are maintained at all times and that requests for services are dispatched immediately 
  • Capture details relating to complaints and feedback, building defects & damage and security activities 
  • Take accurate messages, repeat back to caller and dispatch within allocated time frames 
  • Capture details relating to complaints and/or feedback 
  • Delivering great customer service


The Person


  • Experience in a high volume contact centre/call centre environment 
  • Excellent communication skills with an excellent telephone manner, including the ability to liaise with all levels of the business 
  • Highly developed computer skills 
  • Demonstrated knowledge of customer service principles and practices 
  • Ability to manage competing priorities and meet deadlines 
  • Strong written communication skills 
  • Proven experience working in tight reporting deadlines and busy workloads 
  • Proactive attitude 
  • Excellent attention to detail 
  • Highly developed interpersonal skills 
  • Ability to build rapport with customers 
  • Flexible to work across a rotating roster 


In line with the required legislation, a valid and current Criminal History Check and proof of Hep B immunisation will be required as part of the standard recruitment and selection process for this position.

The Benefits

We place great importance in looking after our people and offer excellent career opportunities including opportunities anywhere in Australia (or the world) where we operate, corporate health plan discounts, a range of discounts and special offers with our preferred benefit providers, learning and development opportunities including traineeships and apprenticeships, service awards and reward and recognition programs including our annual Star Awards. 

So, if you are a 'can-do' person, who thrives on new challenges; likes working in a team within a diverse environment; and consistently delivers to the highest quality, then you'll fit right in and we'd like to have you on our team.

Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

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