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Analyst - IS Support

Analyst - IS Support

  • 640587
  • Brisbane CBD, QLD, Australia, 4000
  • Cannon Hill, QLD, Australia, 4170
  • Full Time

Compass Group is a world leader in catering and support services, employing over 600,000 people across 45 countries. Rated number one in our industry on Fortune’s World’s Most Admired Companies for 2020, Compass Group serves 5.5 billion meals each year to our 55,000 clients worldwide.

The Position

This hands-on role reporting to the Infrastructure & Service Delivery Manager will require you to:

  • Act as a senior IS&T service analyst, managing escalated tickets, problem tickets and provide expert advice on common tickets.
  • Create knowledge base articles in order to review and amend Service Desk policies and procedures
  • Work closely with third level infrastructure and applications teams to investigate problems and major incidents
  • Promptly resolve problems, troubleshoot & escalate to second or third level support to assist the broader team in providing a stable, effective IT solution for the business.
  • Manage queries, trouble tickets, work orders and Requests for Service ensuring details are captured into Service Desk system and progress and outcomes communicated to the business according to agreed service levels and resolution targets.
  • Provide internal systems support including switches, routers, servers, data & voice, and desktop for all users across Compass Group
  • Provide remote assistance as well
  • Travel onsite where required to support or deliver IT services to all Compass Group locations.
  • Provide 2nd level support for external clients using Compass Group services or technology as required.

 Our New Colleague

We will be looking for candidates with the following attributes:

  • Minimum of 5 years’ experience in a Service Desk or IT support role
  • Strong Networking skills – SOHO Network support
  • Excellent oral and written English
  • Knowledge of local and wide area networks, including VPN
  • Knowledge of the Microsoft Office suite 2016
  • Knowledge of Windows Server & Windows desktop environments
  • Knowledge of Microsoft Exchange Online
  • Effective organisational and time management skills
  • Ability to work autonomously and fit well within a team

The Benefits

This is your opportunity to develop within a company that is agile, innovate and a market thought leader. As this is a role highly visible to the business, you will have the ability to influence and drive real difference.

We place great importance on being an employer of choice and offer excellent career opportunities including internal transfers; ongoing training and development, a competitive salary, recognition programs including awards, long service and team event days; and company discounts. Join a team that shares your commitment to quality, teamwork and "safely can-do".




Our people’s unique backgrounds, experience, and abilities are at the heart of our vibrant workforce. We strive to create workplaces that reflect the diverse communities that we serve, where everyone feels empowered and valued. By building diverse teams means we are creating inclusive environments for all our people and also those we connect with through our day to day operation. We welcome & encourage applications from Aboriginal & Torres Strait Islander peoples, people of all backgrounds, ages, sexual orientation, gender expressions, gender identity and people with disability.


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