Restaurant Associates has an enviable track record, working with some of the most prestigious venues and corporations in the world. From grand gala events, corporate cocktail parties to intimate gatherings, we provide bespoke food solutions and exceptional dining experiences.

Reporting to the Business Services Lead, this is a customer centric role that provides a range of workplace and facilities management services to our Client such as Access Control Management, Locker and Equipment Issuance, Mail and Courier Services, Maintenance Coordination and other adhoc services as required through the office operations. This is a Monday to Friday role based in Surry Hills. The successful candidate will have demonstrated experience within a similar role/industry and/or a strong customer service background. You will be able to demonstrate the ability to build and maintain effective and strong relationships with clients, visitors, staff and colleagues as well as being able to work  collaboratively with others. 

Duties include, but not be limited to:

• To assist with the compilation of all daily, weekly and monthly duties i
• To prioritise & support all facilities and office-coordination requests 
• Ability to operate a switchboard and to communicate information effectively to clients (system training provided)
• To ensure the Client premises maintains the highest level of appearance
• Assist and support with the creation & updates for all standard operating procedures required on site
• Maintain a sound understanding of the Scope of works & client expectations
• Placing orders for services across the IFM contract, utilising approved suppliers

About You:

• Ability to problem solve and work to tight deadlines & timelines
• Highly developed interpersonal, verbal and written communication skills with a proven ability to consult effectively with clients and colleagues at all levels
• Ability to provide the highest level of customer service in a continually changing environment with a strong emphasis on consistency and flexibility
• Solutions focused approach and able to identify opportunities to add value
• Ability to communicate with confidence and respect for others
• Intermediate to advanced MS Office skills and comfortable to learn other systems 
• To be able to work efficiently both on your own and as part of a team

The Benefits 

Our people are awesome. They breathe life into our brands. They make great things happen. We believe in the opportunity to recognise and develop great talent and offer many diverse opportunities. We offer discounts and benefits at hundreds of retail outlets, and have 10+ salary packaging options available  We actively encourage Aboriginal & Torres Strait Islander people, men and women of all backgrounds, ages, sexual orientation and People with Disability to apply. Join a company whose core values are Respect, Growth, Teamwork.