Compass Group is a world leader in catering and support services, employing over 600,000 people across 45 countries. Rated number one in our industry on Fortune’s World’s Most Admired Companies for 2020, Compass Group serves 5.5 billion meals each year to our 55,000 clients worldwide.

In a period of growth, we are seeking applications for a Cloud & Infrastructure Analyst responsible for the high availability, maintenance and support of Compass Group’s D&TS Cloud & Infrastructure  across the Pacific region.

The Position

This hands-on role reporting to the Infrastructure & Service Delivery Manager will require you to;

• Support, maintain and better optimise AWS/Azure environment, servers, backups and networks in accordance with SLAs
• Proactively monitor infrastructure in order to allow for early detection and rectification of potential risks
• Provide consistently highly available Infrastructure to all business units, teams and end-users across the region
• Provision and implement a range of infrastructure platforms as per changing business requirements
• Keep abreast of technical developments of operational importance to Compass Group and participate in developing a set of standards as directed
• Keep abreast of evolving technology applicable to business needs
• Propose changes to processes and procedures to facilitate continuous service improvement
• Provide Compass Group employees with 3rd level Cloud and Infrastructure support as required in accordance with the D&TS Incident and Request management processes and SLAs
• Create and update documentation specific to the D&TS cloud & infrastructure team
• Coordinate problem management assignments to facilitate root cause analysis and resolution
• Efficiently coordinate and manage vendors to achieve deadlines

The Person

We will be looking for candidates with the following attributes;

• 3+ years IT industry experience in a similar role
• Hold a relevant tertiary qualification and / or industry certification
• A firm understanding of ITIL and SLA’s
• AWS experience
• Basic networking
• Server management 
• Proficient Change Management skills
  • Ability to notice trends in common support issues that arise
  • Proficient to intermediate level in MS Project, Word, Excel, PowerPoint, Visio
  • Be able to work individually or as part of a team depending on the task at hand
  • Excellent time management skills and ability to multi-task and prioritise tasks accordingly
  • A structured and rational approach to problem solving

The Benefits

This is your opportunity to develop within a company that is agile, innovate and a market thought leader. As this is a role which relies on your specialisation, you will have the ability to influence and drive real difference.

We place great importance on being an employer of choice and offer excellent career opportunities including internal transfers; ongoing training and development, a competitive salary, paid parental leave, recognition programs including awards, long service and team event days; and company discounts. Join a team that shares your commitment to quality, teamwork and "safely can-do".