Compass Group is a world leader in catering and support services, employing over 600,000 people across 45 countries. Rated number one in our industry on Fortune’s World’s Most Admired Companies for 2020, Compass Group serves 5.5 billion meals each year to our 55,000 clients worldwide.
We are currently recruiting a Customer Experience Lead to support the development and implementation of the end-to-end Customer Experience Program within our BHP portfolio.
Reporting to our General Manager of BHP WAIO, the Customer Experience Lead will be responsible for collecting actionable insights from both end user customers and clients, analysing these and implementing an insight to action program to support ESS’s aim to deliver world class services and enable the business to achieve the growth and retention strategies.
Core actionable points for this role are as follows;
At Compass we strive to build an environment of inclusion that allows a diverse group of employees to contribute, participate, and succeed. We value the different perspectives and abilities of our employees because they uniquely improve the quality of our work and services we provide for our clients and customers. We believe in the opportunity to recognise and develop great talent and offer many diverse opportunities. We place great importance in looking after our people and offer a variety of learning and development opportunities, reward and recognition programs, paid parental leave and a selection of corporate benefits.
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