Head Concierge

$80k plus superannuation per annum

• Step into a leadership role in a premium corporate environment!
• Monday to Friday roster – no weekends or public holidays!
• Be part of a global organisation with ongoing development opportunities!

At Rapport we believe that every guest experience should be unique. We are specialists in providing a range of fully managed front and back-of-house guest services including reception and concierge. Our ambassadors’ key focus is to ensure our clients and guests enjoy a remarkable experience; anticipating their needs – even before they do, saving precious time and enhancing the guest experience.

THE POSITION

• Lead concierge operations to deliver outstanding service for all guests and visitors
• Manage visitor registration, pass issuance, and building access accordingly with existing security policies and procedures, proactively act in a manner that supports a healthy and safe work environment
• Liaise with stakeholders to always maintain a premium front-of-house environment and immaculate presentation of the reception.
• Support the Guest Experience Manager with reporting, compliance, and training delivery
• Act as a key contact for all guest-related enquiries
• Develop and maintain excellent relationship with client on site, respond to client feedback professionally and action service improvements where needed

THE PERSON

• Proven experience in a leadership capacity within corporate concierge, hotel reception, or guest services environment
• Strong leadership skills and the ability to coach and mentor others
• Excellent communication and interpersonal skills with a customer-first mindset
• Able to remain calm under pressure and manage multiple priorities
• Flexible, proactive, and solution-oriented with strong problem-solving ability
• Holds or is willing to obtain a National Police Check

* As an Australian National Police Check is required for this role the successful applicant will need to hold Full time Australian working rights* 

THE BENEFITS

• Paid training and professional development programs
• Complimentary corporate uniform
• Access to wellness and mental health support initiatives
• Be part of a globally recognised organisation with clear growth pathways