Person, Chef

Helpdesk Attendant

Helpdesk Attendant

  • 642783
  • Brisbane CBD, QLD, Australia, 4000
  • Casual

Medirest provides specialist food, hospitality and support services to residents and patients in hospitals and senior living facilities. We are passionate about ensuring residents and patients are well nourished, well cared for, valued and safe. Our services come from the heart and served with a smile.

This is a great opportunity at the Queensland Children’s Hospital that will suit candidates with a passion for delivering great customer service and who thrive on working in fast paced environments. This role will see you work closely with the Medirest operational team and the Queensland Children’s Health team whilst working towards mutually shared goals and deliverables. 

About the role:

  • Answering telecommunications in a timely manner
  • Answering email communications in a timely manner
  • Directing tasks to the Medirest operational team
  • Monitoring operational performance and key deliverables
  • Providing coordinating operational support to the various departments
  • Providing management support required
  • Data entry into site facility management systems
  • Compile reports and analytics as required

About you:

  • Experience in the provision of superior customer service
  • Team player and able to work autonomously
  • Flexible approach and attitude
  • Excellent communication skills
  • Ability to organise multiple tasks and fluctuating workloads
  • Preferred: Experience in a healthcare environment
  • Preferred: Experience in a high volume helpdesk setting

This role is not a public or patient facing role and focusses on the internal coordination of ad hoc activity within the Queensland Children’s Hospital precinct. The desk operates from 6am until 10pm, 7 days a week. Flexibility to work a range of hours will be highly regarded.

In line with the required Legislation, the successful candidate must be able to provide a current Police Check, as well as evidence of Vaccine Preventable Diseases (Hepatitis B immunity - Measles, mumps, rubella - Chicken pox - Whooping cough - Tuberculosis Assessment) prior to starting in the position as part of the standard recruitment process. You must also be vaccinated against COVID 19.

Why choose us?

Good question.

As one of the largest contract catering organisations worldwide, we know great talent when we see it and we grab into that with both hands. And once we have you, we will keep you. How?

  • We will offer you competitive above award wage rates and benefits
  • We provide a safe workplace
  • We will provide you with the necessary training to excel in your role
  • We provide a wide range of opportunities to develop your career across a multitude of sectors
  • We are a diverse operation that truly values your contribution

We want to hear from you! Apply now!


Our people’s unique backgrounds, experience, and abilities are at the heart of our vibrant workforce. We strive to create workplaces that reflect the diverse communities that we serve, where everyone feels empowered and valued. By building diverse teams means we are creating inclusive environments for all our people and also those we connect with through our day to day operation. We welcome & encourage applications from Aboriginal & Torres Strait Islander peoples, people of all backgrounds, ages, sexual orientation, gender expressions, gender identity and people with disability.


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