Person, Plant, Produce, Food, Vegetable, Lunch, Meal, Bean

Hospitality Services Manager

  • 601287
  • North Sydney
  • Sydney CBD
  • Unit Manager
  • Full Time

Take the lead in this new role as Hospitality Services Manager - lead the mobilisation for this exciting and prestigious new education partnership located in Pymble, North Shore.

  • Newly created leadership role in a dynamic and multi-dimensional environment
  • Opportunity to use your creativity, flare and passion for culinary and operational excellence
  • Join this dynamic and market leading business, Chartwells, who are passionate about this market

The Chartwells philosophy centres on providing tailored, boutique and unique hospitality solutions to the education market.  We are passionate about challenging the traditions of these environments by delivering innovative and quality hospitality solutions that reflect the high-street expectations and idiosyncrasies of our market.

The Role

As the newly appointed Hospitality Services Manager for this Education partnership, you will be responsible for leading & supporting the mobilisation of this new site. As an experienced hospitality professional, you will be accountable for creating amazing customer experiences and develop positive relationships with our client stakeholders. This is an exciting role with multiple food and beverage destinations showcasing dynamic culinary trends across high street style retail outlets, delivering first class functions and quality-focused residential operations with a commitment to wellbeing.

Whilst understanding the nuances of this leadership position is critical to the success of the business; it's brilliant leadership that is well and truly at the epicentre of this role.  The ability to coach teams, deliver amazing service and create an environment in which customers are able to experience the full Chartwells experience is conducive to success in this position.

Key Deliverables 

  • Achieving client satisfaction and contract retention goals through maintaining and improving existing relationships with key customers
  • Firmly making your mark on the business; creating an inclusive, imaginative and inspiring environment which both employees and customers alike will benefit from
  • Championing safety culture & performance
  • Providing leadership to the onsite team across Retail, Functions and Accommodation services
  • Building and leveraging positive customer and client relationships to achieve partnership objectives
  • Get the best out of every team member by listening, coaching, supporting and developing them to optimise performance, deliver annual budget and facilitate growth.
  • Driving operational efficiency that maximises financial results through conversion of business strategy to operational models
  • Effectively oversee operations to ensure that they're performing to the highest brand standards and that there is a constant focus on innovation and development
  • Commercial performance including adherence to budgets, proactive management of operational costs, management of safety outcomes and improved employee capability and engagement

The Person

  • Has a commitment to quality, innovation, creating a positive and engaging workplace culture and a genuine passion for delivering market leading and on trend food and beverage experiences
  • Strong and effective leadership skills; the ability to support, motivate, effectively manage and communicate with individuals from diverse backgrounds is essential
  • Is detail orientated with a relentless focus on ensuring uncompromising standards and procedures are in place to ensure the basics are right in all areas all of the time. i.e. Great food, great service! 
  • Is a positive, supportive, ambitious leader with experience in carrying out personal development plans, staff training sessions and appraisals 
  • Strong financial and analytical skills in developing budgets and allocating appropriate resources to ensure a sustainable & profitable business
  • Experienced in managing multiple stakeholder relationships and project deadlines with competing priorities and limited resources
  • Confident in presenting solutions and continuous improvement initiatives to client representatives

The Benefits

As a Manager with Compass Group, you will have the support, infrastructure, systems and processes that you would expect from a global organisational. To be recognised as an employer of choice we also have an attractive benefits program including a competitive salary and incentive scheme, recognition programs and company discounts. If you're looking for a career where you set the standard for personal advancement, then Compass Group is for you. Working together, we will continue to experience success as the industry's best.

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