Lunch, Meal, Food Presentation, Adult, Female, Person, Woman, Male, Man, Face

Lead - Customer Experience

  • 713980
  • Sydney CBD, NSW, Australia
  • Full Time
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$94,000 + 12% Super

  • Monday to Friday roster – genuine work/life balance within hospitality
  • Opportunity to make a real impact and lead a high-performing, engaged team
  • Clear pathways for career growth and professional development

Restaurant Associates has an enviable track record, working with some of the most prestigious venues and corporations in the world. From grand gala events, corporate cocktail parties to intimate gatherings, we provide bespoke food solutions and exceptional dining experiences.

THE POSITION

  • Design, manage and own the overall experience, not just the offerings
  • Train, develop, motivate and recognise their reporting team to create a strong and pleasant culture
  • Conduct all Front Line Manager reviews, coaching sessions, and disciplinary actions in a professional and timely manner
  • Adhere to Compass & account-specific guidelines and standards to ensure compliance 
  • Create and maintain a culture of Food and Workplace Safety, including client and Compass-specific requirements
  • Ensure customer complaints & concerns are addressed appropriately and in a timely manner
  • Ensure FOH teams work within budget while maintaining standards
  • Ensure that all FOH operations are delivered consistently and to a high standard of hospitality 
  • Ensures that delegated projects are completed in a timely manner 
  • Strives to continuous improvement of processes and brings new ideas to delight the customers and ease the pace of work for the team members

THE PERSON

  • Bachelor's degree is preferred, or equivalent professional experience
  • Has a minimum of 5 years food service management; preferably of multiple offerings, teams, or physical spaces (Food and Services industry essential)
  • Experience leading large and diverse teams and maximising a budget
  • Experience creating and executing a business strategy & leading business innovation initiatives
  • Computer literacy with advanced abilities in spreadsheets and slide presentation tools (Google Sheets and Slides preferred)
  • Project management skills
  • Conflict resolution skills, diplomatic and with ability to engage stakeholders at all levels
  • Excellent communications skills with client, team and all other stakeholders
  • Resourceful, adaptable with an agile mindset to navigate uncertainties and change
  • Highly creative with ability to generate novel ideas and surprising, industry-leading activations

THE BENEFITS

  • An awesome & collaborative working environment
  • Amazing work spaces and delicious onsite food
  • Develop skills in a supportive, fast-paced team
  • Join a global leader in corporate hospitality
  • Access to 100+ retail discounts

For any further queries, please send an email to careers@compass-group.com.au

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Restaurant Associates is an operating brand of Compass Group Australia

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