Manager - End User Experience
Compass Group is listed on the London Stock Exchange (Top 20) and is the global market leader in providing food and a range of support services to customers in the workplace, schools and colleges, hospitals, at leisure and in remote environments. We operate in over 50 countries, employ over 600,000 people, and are a recognised top 10 employer worldwide. In Australia, Compass Group Australia (CGA) generates $2.0Bn revenue per annum, servicing over 350 clients across over 700 sites, with 17,000 employees.
Shape the future of the digital workplace at Compass Group — this is your moment to join us!
At Compass Group, we know that when technology works effortlessly, our people can deliver their best work. We’re on a mission to redefine how our employees experience technology – from the moment they log in, to every collaboration, connection, and innovation they drive.
As our Manager – End User Experience, you’ll lead this transformation. You’ll design and deliver digital services that are intuitive, seamless, and empowering – ensuring technology is an enabler of productivity, not a barrier.
This role is a rare opportunity to influence how thousands of people work every day, aligning cutting-edge solutions with strategic business priorities as Compass enters its next phase of transformation.
What you’ll do
- Lead end-user technology strategy to deliver seamless, intuitive experiences across devices, platforms, and digital touchpoints
- Oversee enterprise-wide IT service delivery, shifting from reactive support to proactive, user-centric enablement
- Drive adoption of automation, AI, and self-service to improve scalability, reduce manual effort, and enhance support outcomes
- Leverage data and analytics to identify systemic issues, enable predictive support, and drive continual service improvements
- Build and lead a high-performing service delivery team with strong technical and customer service capabilities
- Manage vendor partnerships and IT procurement to ensure cost-effective, fit-for-purpose solutions aligned with lifecycle strategies
- Partner with senior leaders and cross-functional teams to align user experience initiatives with organisational priorities
- Provide transparent reporting and insights to inform decision-making and measure impact on productivity and engagement
What you’ll bring
- 5+ years’ leadership experience in IT service delivery or digital workplace transformation in complex organisations
- Deep understanding of end-user computing, modern workplace technologies, and IT service management frameworks (ITIL)
- Proven success in driving enterprise-wide service improvements through automation, AI, and self-service
- Strong vendor management and IT procurement experience
- Exceptional communication skills and the ability to influence stakeholders at all levels
- A passion for enabling people through technology
Please note: The preferred location for this role is Brisbane QLD. If not based in Brisbane, the next preferred location is Sydney, NSW.
Why Compass Group?
We are a global leader in food and support services, powered by over 500,000 talented people across 45+ countries. At Compass Group, you’ll join a future-focused IT function that’s central to our growth and innovation. We invest in our people, embrace new technology, and create an environment where your ideas shape the way we work.
THE BENEFITS
Working with a large global company means you can be assured that we have an attractive benefits program! This includes comprehensive learning & development offerings, a variety of recognition programs and company discounts, an excellent salary benchmarking matrix and at this management level also includes an incentive bonus scheme! You can read all about these here: Why work at Compass
We are committed to providing a recruitment process that is fair, equitable and accessible for all. If you require adjustments or alternative methods of communication in the recruitment process, please reach out to us at talisson@compass-group.com.au
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