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Multi-Site Operations Manager

Multi-Site Operations Manager

  • 626040
  • Campbelltown, NSW, Australia, 2560
  • Liverpool, NSW, Australia, 2170
  • North Sydney, NSW, Australia, 2060
  • Parramatta, NSW, Australia, 2150
  • Ryde, NSW, Australia, 2112
  • Full Time

Chartwells provides tailored, boutique and unique hospitality solutions to the education market. We specialise in challenging the boundaries to deliver a sustainable point of difference. We are passionate about delivering innovative and quality hospitality solutions that reflect the high-street expectations and idiosyncrasies of our market.

The Role

As Operations Manager you will be responsible for driving the service culture across our operations, working closely with our Site Management teams to consolidate and grow the Chartwells business. As a passionate manager, your emphasis will be on creating an amazing customer experience in conjunction with running a profitable commercial operation. Your passion for contemporary food and creating innovative and dynamic consumer experiences will add further value to the success of your team and client and customer satisfaction. Whilst understanding the nuances of this managerial position is critical to the success of the business, it's brilliant leadership that is well and truly at the epicentre of this role. The ability to coach teams, deliver impeccable service and create an environment for our customers will be what drives success in this position.

Key Responsibilities

  • Effectively oversee multiple sites/operations to ensure that they're performing to the highest standard including performance within budgets, food service, brand standards, management of safety outcomes and improved employee capability and client engagement
  • Challenge the standards and drive a quality, boutique focus across food and beverage services
  • Provide leadership to the onsite team across retail, boarding and function catering and hospitality services
  • Lead and drive new site mobilisations as required
  • Building and leveraging effective stakeholder relationships to achieve business objectives
  • Foster a high-performance culture through continuous improvement and innovation

The Person

  • Demonstrable experience in an Operational Management role where you have held accountability for operations across multiple sites, venues, or retail operations within the hospitality industry
  • Be able to demonstrate the ability and ambition to further your career into a State Management position
  • A passion for food and retail services, striving for superior customer service at all times
  • Strong and effective leadership skills with the ability to support, motivate, effectively manage, and communicate with individuals working across a fast paced and complex environment
  • Highly developed commercial skills with experience managing complex contracts and/or P&Ls
  • Experience within the Education sector would be highly desirable but not essential

This is a fast paced, high energy, role so if you are looking for a new challenge, within a diverse environment; that consistently delivers to the highest quality, then you'll fit right in and we'd like to have you on our team. Apply Now!

The Benefits 

  • As a Manager with Compass Group, you will have the support, infrastructure, systems, and processes that you would expect from a global organisational
  • As a recognised employer of choice, we place great importance in looking after our people and offer a variety of learning and development opportunities, reward and recognition programs and a selection of corporate benefits 
  • Join a company whose core values are Respect, Growth, Teamwork. 

Interviews will commence immediately.


Our people’s unique backgrounds, experience, and abilities are at the heart of our vibrant workforce. We strive to create workplaces that reflect the diverse communities that we serve, where everyone feels empowered and valued. By building diverse teams means we are creating inclusive environments for all our people and also those we connect with through our day to day operation. We welcome & encourage applications from Aboriginal & Torres Strait Islander peoples, people of all backgrounds, ages, sexual orientation, gender expressions, gender identity and people with disability.


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