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National Manager - Operations

National Manager - Operations

  • 637084
  • All of Australia, Australia
  • Mascot, NSW, Australia, 2020
  • North Sydney, NSW, Australia, 2060
  • Brisbane CBD, QLD, Australia, 4000
  • Cannon Hill, QLD, Australia, 4170
  • CBD, Melbourne CBD, VIC, Australia, 3000
  • Parkville, VIC, Australia, 3052
  • Full Time

From executive dining and contemporary restaurants through to stylish coffee shops, delis and onsite retail outlets, Eurest is the market leader in providing high quality food and service solutions to business and industry clients. Our wide range of foodservice solutions are designed to cater for any format and size of location.

As National Operations Manager for a specific sector of the business, you will be responsible for leading our Site Management teams across Australia to deliver "best in class" service on behalf of our clients. Our clients comprise domestic and national airlines and your teams will be based at various airports throughout the country.

This position will oversee the success of these sites on a national basis and understanding the nuances of this leadership role is critical to the success of the business; it is brilliant leadership that is well and truly at the epicentre of this role.  The ability to lead and mentor your team, drive the culture of service and quality that underpins our brand values, deliver amazing service and create an environment in which customers are able to experience the entirety of the Compass Group experience is conducive to success in this position.

We are flexible on base location (eastern seaboard) for the right candidate: national travel will be required for this role

Key Deliverables

  • Providing leadership to our onsite teams
  • Leading and driving new site mobilisations
  • Fostering a high-performance culture through continuous improvement and innovation with an unwavering commitment to our brand standards and quality focus
  • Driving operational efficiency that maximises financial results through conversion of business strategy to operational models
  • Effectively oversee multiple sites/operations to ensure that they're performing to the highest standard including performance within budgets, management of safety outcomes and improved employee capability and engagement
  • Achieving client satisfaction and contract retention goals through maintaining and improving existing relationships with key customers
  • Championing safety culture & performance
  • Create an inclusive, imaginative, inspiring environment where everyone works together to enhance the customer experience

The Person

  • Strong and effective leadership skills; the ability to support, motivate, effectively manage and communicate with individuals from diverse backgrounds
  • Highly developed commercial skills with experience managing complex contracts and/or P&Ls
  • Is uncompromising in the pursuit of high levels of customer satisfaction to deliver a 5 star experience every time
  • Is detail orientated with a relentless focus on ensuring uncompromising standards and procedures are in place to ensure the basics are right in all areas all of the time. i.e. Great food, great service! 
  • Is a positive, supportive, ambitious leader with experience in carrying out personal development plans, staff training sessions and appraisals 
  • Excellent communication and personal skills well suited to building business relationships with existing and potential clients at a senior executive level
  • Experienced in managing multiple stakeholder relationships and project deadlines with competing priorities and limited resources
  • Confident in presenting solutions and continuous improvement initiatives to client representatives

ASIC security clearance will be required for this role 

The Benefits

As a Manager with Compass Group, you will have the support, infrastructure, systems and processes that you would expect from a global organisational. To be recognised as an employer of choice we also have an attractive benefits program including a competitive salary and incentive scheme, recognition programs and company discounts. If you're looking for a career where you set the standard for personal advancement, then Compass Group is for you. Working together, we will continue to experience success as the industry's best.

 

Our people’s unique backgrounds, experience, and abilities are at the heart of our vibrant workforce. We strive to create workplaces that reflect the diverse communities that we serve, where everyone feels empowered and valued. By building diverse teams means we are creating inclusive environments for all our people and also those we connect with through our day to day operation. We welcome & encourage applications from Aboriginal & Torres Strait Islander peoples, people of all backgrounds, ages, sexual orientation, gender expressions, gender identity and people with disability.

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