Person, Plant, Produce, Food, Vegetable, Lunch, Meal, Bean

Patient Services Manager

  • 606444
  • Brisbane CBD
  • Unit Manager
  • Full Time

From small private hospitals to the largest public health campuses, our broad range of service solutions include catering, retail, facilities management, cleaning services, security and help desk. At Medirest, we provide the non-medical services that keep Australia's healthcare facilities in top shape.

In a period of extensive growth, we are seeking applications from an experienced Patient Services Manager to oversee and manages all patient-facing services at a high-profile health care premises in Brisbane . Critical to this role is the ability to manage and maintain a strong client partnership whilst delivering exceptional service, safety and quality standards across all sectors within the scope of the contractual and budgeted requirements.  

The Role

  • Effectively oversee all patient-facing services within the facility ensuring they're performed to the highest standard including quality, cost, safety and service delivery
  • Oversee day-to-day operations of porterage and cleaning departments including staffing allocation, rostering of duties and delegation of tasks
  • Develop and maintain a strong client and contractual relationship across a wide stakeholder group. 
  • Develop the operational quality and safety leadership capabilities in order to provide exceptional service to our client and drive growth through our client partnership.
  • Foster a culture of care and respect in the workplace and lead people related initiatives to drive team engagement 
  • Maintain costs in line with budget, achieve profit targets and identify business growth opportunities through contract expansion
  • Ensure all compliance and company policies are adhered to, and oversee regular audits and if required, root cause investigations.

The Person

  • Experience in successfully managing complex and highly compliant operational contracts and budgets within a healthcare framework
  • Strong and effective leadership skills; the ability to support, motivate and effectively manage both a unionised, and non-unionised workforce
  • Passionate about high standards of delivery, levels of customer satisfaction and engagement with a demonstrated commitment to continuous improvement
  • Well-developed negotiation and influencing skills, and the ability to navigate a political environment
  • Thorough understanding of the operational nuts and bolts that pertain to a successful business as well as the ability to accurately identify areas of improvement
  • Previous experience in multi-service / soft facilities management role within the healthcare sector is highly desirable

As an occupational requirement of this role the successful applicant will be required to meet site entry requirements including but not limited to a current National Police Clearance & Relevant Immunisation Schedule.

The Benefits 

As a Manager with Medirest part of Compass Group, you will have the support, infrastructure, systems and processes that you would expect from a global organisational. To be recognised as an employer of choice we also have an attractive benefits program including a competitive salary and incentive scheme, recognition programs and company discounts. If you're looking for a career where you set the standard for personal advancement, then Compass Group is for you. Working together, we will continue to experience success as the industry's best.

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