Lunch, Adult, Male, Man, Person, Shirt, People, Head, Face, Hat

Service Operations Manager

  • 700794
  • Mascot, NSW, Australia, 2020
  • Sydney CBD, NSW, Australia
  • Full Time

$100,000 + 12% Super

  • Premium Tier One Flagship Lounge Sydney International Airport
  • Mainly Monday to Friday, some nights and weekends required 
  • High volume, providing 5 star guest experience across all lounge touch points

Compass Group Australia's dedicated Airline Lounge business delivers specialist services to meet the needs of travellers across lounge industries. We pride ourselves on fresh and delicious offerings while balancing lower carbon intensive menu options; The delivery of our services allows us to partner with clients and reducing the impact of the lounge operations on the planet.

THE POSITION

  • Managing an Executive Business Class Lounge at Sydney International Airport
  • Delivering across catering, cleaning and concierge services
  • Be a “hands on” leader, ensuring the smooth functional flow of our venues.
  • Effectively manage the cost of goods and implement stock control systems within the workplace.
  • Monthly financial & budgetary reporting identify opportunities to streamline business needs.
  • Ensure effective development and utilisation of professional knowledge and skills are shared across the team.
  • Lead, motivate and develop your team.
  • Maintain exceptional customer service and exceed client expectations.
  • Actively develop and execute strategies to reduce labour turnover.
  • Continue to build, develop and enhance client relationship.

THE PERSON

  • Proven track record in high-end hospitality delivery, managing bar, catering, front desk (hosts), and cleaning teams in fast-paced environments
  • Strong analytical skills, successfully managing budgets, prioritising spend, driving profit, and identifying cost efficiencies
  • Excellent communication and personal skills, evidence of building successful business relationships at senior executive level
  • Strong and decisive leadership skills with ability to build effective, engaged, and motivated teams
  • In depth understanding of hospitality and food safety standards
  • Hospitality or Business qualifications well regarded
  • Knowledgeable in risk assessment and food hygiene (level 3 preferred)
  • Proficient in Microsoft Office, capable of managing resources and P&L in line with targets

 THE BENEFITS

  • Career Growth – Unlock your potential with our career pathway and my learning programmes within Compass Group.
  • Paid parental leave opportunities.
  • Salary packaging options to make your dollar go further – secure your future. 
  • Easy access to 100+ retail discounts through our Maxxia partners.
  • Opportunity to learn new skills and move to a host of exciting and new roles within the global company.
  • A chance to join an ecologically and socially forward operation. 
  • Senior Management recognition programs run for our team members.
  • Exclusive discounts on Travel, Cars, Accommodation, Electronic devices & more!

Apply Now

We are committed to providing a recruitment process that is fair, equitable and accessible for all. If you require adjustments or alternative methods of communication in the recruitment process, please reach out to us on either 1300TALENT or careers@compass-group.com.au

 

Compass Careers

Start your application:

Give me a job alert

Not You?

Hold tight. You will now be directed to a new page to complete your application.

Text

Similar Jobs

Catering Assistants - Brisbane

Eurest B&I 700920 Brisbane CBD QLD Australia Brisbane CBD, QLD, Australia, 4000 Compass Group Relief (NAT.REL) Food & Beverage, Kitchen Support Casual
Serve fresh meals & smiles! Casual Catering Assistant – $25.50 + loading. Flexible shifts & career growth in dynamic settings.

Food & Beverage Attendant

Eurest B&I 699460 Mascot NSW Australia Mascot, NSW, Australia, 2020 Compass Group Business & Industry (NAT.BI1) Food & Beverage Casual
Embark on an exhilarating journey with a dynamic team in the exciting world of aviation. Launch your career to new heights and soar to success.

Storeperson

Eurest B&I 700825 Mascot NSW Australia Mascot, NSW, Australia, 2020 Compass Group Business & Industry (NAT.BI1) Other Casual
Join a dynamic team in the exciting world of airport lounges. Elevate your skills and launch your career to new heights!

Cleaner

Eurest B&I 700737 Brisbane Airport QLD Australia Brisbane Airport, QLD, Australia, 4008 Compass Group Business & Industry (NAT.BI1) Cleaning & Guest Services Part Time
Embark on an exhilarating journey with a dynamic team in a safe and welcoming space that fosters your development in the exciting world of aviation. Launch your career to new heights and soar to success in our Airline industry.

Can't find the right role?

Receive job alerts in your inbox

Not You?

Thank you