Today and tomorrow at Compass Group, we serve a better future by enriching people, communities and our planet. We do this because we believe that everyone should be seen and nourished as a whole person. We focus on the individual, their needs and more broadly on positive impacts in the community.

The Position :

We’re excited to introduce a new role that offers you the chance to shape our business strategy and enhance customer experiences. As a Strategic Insights Lead, you'll engage with local communities and explore key areas such as sustainability, consumer preferences, changing demographics, and industry trends. Your insights will drive meaningful change across our organisation.

This role will be responsible for planning and delivering bespoke research projects and using results to guide, challenge, and provide practical and actionable insights to support the planning, long-term development and effective delivery of Compass Group Australia’s strategic ambitions to deliver on our purpose. This role will be responsible for providing high level analysis of external customer insight data from independent market research, asking critical questions and supporting CGA to identify issues and opportunities for strategic growth and driving positive social impact. This role will work in partnership with the Customer Insights and Engagement Manager and Business Strategy Leads.

• Support the implementation of insights within operations , making recommendations to operational delivery and liaise with the broader VoC data team in developing action plans
• Undertake market research, providing solid understanding to business on potential targets
• Provide support through operational QBR’s to achieve our $3bn business ambition by focusing on commercial analysis around strategic decision making, summarising, presenting and communicating complex information, undertaking strategic reviews and analysis
• Build and sustain effective partnerships with research groups and consultants
• Foster impactful and positive engagement with our clients and customers and drive our position as industry thought leaders through the delivery of enhanced customer experiences, embracing continuous improvement, and driving innovation
• Lead proactive research and market analysis to support strategy and service development, managing projects from opportunity identification to insights presentation
• Lead research and evaluation efforts to ensure informed decision-making, utilising robust evidence and analysing data to report key findings
• Prepare and present reports for internal and external meetings, contributing to discussions on business strategy and customer experience programs.

The Person:

• Tertiary qualification in Business Administration, analytics or research related fields.
• Minimum 5 years in managing market research projects and being responsible for analysis and business planning, either client side or agency focused on social impact
• Experience in implementing and analysing both quantitative and qualitative research methods
• Research project leadership and project management experience with demonstrable experience in planning, delivering and presenting findings
• Demonstrable experience in contributing to corporate and cross organisational business strategy and program planning
• Experience in leading/supporting change management or transformation initiatives
• A broad range of influencing skills with the ability to develop and maintain relationships with a diverse set of internal and external stakeholders
• Exceptional verbal communication skills for leading meetings, delivering presentations, and collaborating with internal and external stakeholders at all levels
• Excellent written communication skills for crafting senior-level reports, presentations, policies, procedures, and strategic documents
• Strong commitment to upholding and promoting our safety culture

The Benefits:

Compass Group is an organisation that's proud of its great people. We believe in the opportunity to recognise and develop great talent and offer many diverse opportunities for career advancement. Recognised as an employer of choice we also have an attractive benefits program including a competitive salary and incentive scheme, recognition programs, paid parental leave, team event days, site-based benefits, and company discounts.

Our people’s unique backgrounds, experience, and abilities are at the heart of our vibrant workforce. We strive to create workplaces that reflect the diverse communities that we serve, where everyone feels empowered and valued. By building diverse teams means we are creating inclusive environments for all our people and those we connect with through our day-to-day operation. We welcome & encourage applications from Aboriginal & Torres Strait Islander peoples, people of all backgrounds, ages, sexual orientation, gender expressions, gender identity and people with disability.