Person, Chef

Support Services Manager

Support Services Manager

  • 642848
  • Canberra, ACT, Australia, 2601
  • Full Time

We are seeking applications for an experienced Support Services Manager to oversee and manage all patient-facing services at the University Canberra Hospital in the ACT.

The Role

  • Effectively oversee all patient-facing services within the facility ensuring they're performed to the highest standard including quality, cost, safety and service delivery
  • Oversee day-to-day operations of support service departments including staffing allocation, rostering of duties and delegation of tasks
  • Develop and maintain a strong client and contractual relationship across a wide stakeholder group.
  • Develop the operational quality and safety leadership capabilities in order to provide exceptional service to our client and drive growth through our client partnership.
  • Foster a culture of care and respect in the workplace and lead people related initiatives to drive team engagement
  • Maintain costs in line with budget, achieve profit targets and identify business growth opportunities through contract expansion
  • Ensure all compliance and company policies are adhered to, and oversee regular audits and if required, root cause investigations.
    The Person
  • Experience in successfully managing complex and highly compliant operational contracts and budgets within a healthcare framework, including national standards and accreditation compliance.
  • Strong and effective leadership skills; the ability to support, motivate and effectively manage a diverse workforce
  • Passionate about high standards of delivery, levels of customer satisfaction and engagement with a demonstrated commitment to continuous improvement
  • Well-developed negotiation and influencing skills, and the ability to navigate a political environment
  • Thorough understanding of the operational nuts and bolts that pertain to a successful business as well as the ability to accurately identify areas of improvement
  • Previous experience in multi-service / soft facilities management role within the healthcare sector is highly desirable
  • As an occupational requirement of this role the successful applicant will be required to meet site entry requirements including but not limited to a current National Police Clearance, WWVP approval & Relevant Immunisation Schedule.

The Benefits
As a Manager with Medirest part of Compass Group, you will have the support, infrastructure, systems and processes that you would expect from a global organisational. To be recognised as an employer of choice we also have an attractive benefits program including a competitive salary and incentive scheme, recognition programs and company discounts. If you're looking for a career where you set the standard for personal advancement, then Compass Group is for you. Working together, we will continue to experience success as the industry's best.

To apply
Please follow the links, provide a current resume, references, and a cover letter no more than 2 A4 pages in length addressing the role and person points outlined above.


Our people’s unique backgrounds, experience, and abilities are at the heart of our vibrant workforce. We strive to create workplaces that reflect the diverse communities that we serve, where everyone feels empowered and valued. By building diverse teams means we are creating inclusive environments for all our people and also those we connect with through our day to day operation. We welcome & encourage applications from Aboriginal & Torres Strait Islander peoples, people of all backgrounds, ages, sexual orientation, gender expressions, gender identity and people with disability.


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