Today and tomorrow at Compass Group, we serve a better future by enriching people, communities and our planet. We do this because we believe that everyone should be seen and nourished as a whole person. We focus on the individual, their needs and more broadly on positive impacts in the community.

Join a global leader that feeds innovation, drives hospitality, and powers possibility!

THE ROLE

As Specialist Claims you will report to the National Manager – Claims, within out Compass Care team. You will be responsible for providing claims management services to support multiple business sectors in achieving safe, durable and timely claims outcomes. You will support the business with a focus on effective and efficient service delivery, ensuring systems and process compliance, implementing initiatives and innovations, and working with others to improve or enhance the business’s existing approach.

Aligned to the business’s purpose and values, this role is integral in the delivery of the business’s claims management and related injury management services. The role supports the business’s commitment per its injury management policy and associated practice per the injury management supporting recovery at work procedure.

As part of your role you will be required to, but not limited to:

• Ensure all actions comply with policies, procedures, systems, processes, workflows, legislation and regulatory requirements.
• Make notifications of incidents and/or claims
• Assist with the timely collection and consolidation of factual information relating to the determination of liability and/or potential third-party recoveries
• Ensure claims records associated with notifications, triage, investigations, examinations, insured parties, insurance policies, contacts, providers/suppliers, case management, and the like are appropriately maintained
• Complete accurate and timely calculation of income compensation.
• Ensure the accurate and timely receipt, recording and reconciliation of income compensation payments and where relevant medical and like expenses
• Provide assistance with the implementation and monitoring of legal, system and process compliance, providing feedback when required on issues of non-compliance

THE PERSON

Essential:

• Minimum 10 years’ experience in personal injury insurance, with a strong focus on Workers Compensation
• In-depth knowledge of national Workers Compensation legislation, liability determination, dispute resolution, and common law claims
• Proven expertise in:
  • Managing complex and litigated claims
  • Driving successful outcomes across multiple stakeholders
  • Third-party recovery and commercial claim finalisation
  • Coaching and mentoring internal and external partners

Desirable:

• Degree in Law or relevant industry training in complex claims management
• Experience as a technical specialist or in a similar high-level role
• Exposure to multiple insurance lines and claims systems
• Background with an insurer, claims agent, or large employer handling complex cases

The Benefits

Working with a large global company means you can be assured that we have an attractive benefits program! This includes comprehensive learning & development offerings, a variety of recognition programs and company discounts, an excellent salary benchmarking matrix and at this management level also includes an incentive bonus scheme! You can read all about these here: Why work at Compass

We are committed to providing a recruitment process that is fair, equitable and accessible for all. If you require adjustments or alternative methods of communication in the recruitment process, please reach out to us on either 1300TALENT or careers@compass-group.com.au