Duty Manager

80k + Superannuation

• Early morning shifts
• Monday to Friday 2:30am to 10:30am
• Global organization with career progression

Compass Group Australia's dedicated Airline Lounge business delivers specialist services to meet the needs of travellers across lounge industries. We pride ourselves on fresh and delicious offerings while balancing lower carbon intensive menu options; The delivery of our services allows us to partner with clients and reducing the impact of the lounge operations on the planet.

The Position

• Act as the Manager on Duty overseeing all lounge operations and ensuring service delivery runs smoothly across the shift
• Serve as the primary liaison between Compass Group and the client, addressing operational needs and resolving issues promptly
• Lead supervisors and team leaders by assigning tasks, monitoring performance and upholding service and presentation standards
• Support the Key Account Manager with rostering, daily operational administration and stock control requirements
• Manage incident escalation including guest feedback, service recovery and operational disruptions
• Ensure compliance with airport safety protocols and maintain secure, efficient lounge operations
• Oversee end‑of‑shift reporting including handovers, service logs and operational updates

The Person

• Reliable transport preferred to ensure consistent arrival for early, late and split shifts
• Exceptional attention to detail with a commitment to maintaining premium lounge standards
• Punctual, reliable and trustworthy, demonstrating consistency in a secure airport environment
• Strong safety mindset with adherence to airport, equipment and food safety protocols
• Professional presentation with a well‑groomed, tidy appearance suitable for a premium lounge setting
• High‑energy team contributor with strong communication skills and a goal‑oriented approach
• Calm and composed under pressure, especially during peak flight periods or service disruptions
• Positive, solutions‑focused attitude, supporting both colleagues and guests

The Benefits

• Travel Allowance provided
• 12 weeks of paid parental leave
• Access to a wide variety of training & development  
• Immediate access to retail discounts only available with Compass Group employees

Apply now