Shape the Future of Client Relationships. Lead Retention Strategy Across a $2 Billion Portfolio.
At Compass Group Australia, we don’t just manage contracts—we build lasting partnerships. As General Manager – Retention, you will spearhead the development of a high-performance retention culture across our organisation, ensuring our clients see us as an indispensable long-term partner.
Reporting to the CGA leadership team, this senior role oversees retention strategy for our entire client base—over $2 billion in revenue. You will work closely with senior executives both within Compass and across client organisations to deliver best-in-class retention practices, reduce tender risk, and drive commercial value.
What You’ll Do
Lead CGA’s national retention strategy, focused on contract continuity and executive engagement.
Oversee a team of senior Strategic Partnership Managers driving the contract lifecycle across key strategic accounts.
Build trusted, multi-level client relationships, acting as a senior ambassador for CGA and ensuring executive-to-executive connection with client C-suites.
Translate client insights into actionable retention plans, working closely with operational and commercial leaders.
Embed tools, systems, and cultural programs to develop retention capability from frontline to executive levels.
Drive platform improvements, governance, and forecasting to ensure real-time visibility on retention performance and risks.
Actively contribute to business growth through extension, repricing, and adjacent opportunities within existing client accounts.
About You
10–15 years of senior leadership experience in retention, client management, or strategic account leadership.
Proven ability to influence, coach, and collaborate at Executive and C-suite levels.
Tertiary qualifications in Sales, Marketing, Business or a related field.
Commercially astute with a track record in B2B sales or retention strategies, ideally in services or contract-based industries.
Excellent communication and presentation skills, with the ability to build trust, lead workshops, and drive decision-making.
Advanced problem-solving ability, and experience managing high-value, complex client portfolios.
Skilled in CRM platforms, client insight tools, and strategic planning methodologies.
Why Join Compass Group? As a global leader in support services, Compass Group empowers innovation and impact at every level. In this role, you will directly shape how we retain and grow client relationships across Australia—leaving a lasting legacy on our business and our clients’ success.
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