Shape the Future of Client Relationships. Lead Retention Strategy Across a $2 Billion Portfolio.

At Compass Group Australia, we don’t just manage contracts—we build lasting partnerships. As General Manager – Retention, you will spearhead the development of a high-performance retention culture across our organisation, ensuring our clients see us as an indispensable long-term partner.

Reporting to the CGA leadership team, this senior role oversees retention strategy for our entire client base—over $2 billion in revenue. You will work closely with senior executives both within Compass and across client organisations to deliver best-in-class retention practices, reduce tender risk, and drive commercial value.

What You’ll Do

• Lead CGA’s national retention strategy, focused on contract continuity and executive engagement.
• Oversee a team of senior Strategic Partnership Managers driving the contract lifecycle across key strategic accounts.
• Build trusted, multi-level client relationships, acting as a senior ambassador for CGA and ensuring executive-to-executive connection with client C-suites.
• Translate client insights into actionable retention plans, working closely with operational and commercial leaders.
• Embed tools, systems, and cultural programs to develop retention capability from frontline to executive levels.
• Drive platform improvements, governance, and forecasting to ensure real-time visibility on retention performance and risks.
• Actively contribute to business growth through extension, repricing, and adjacent opportunities within existing client accounts.

About You

• 10–15 years of senior leadership experience in retention, client management, or strategic account leadership.
• Proven ability to influence, coach, and collaborate at Executive and C-suite levels.
• Tertiary qualifications in Sales, Marketing, Business or a related field.
• Commercially astute with a track record in B2B sales or retention strategies, ideally in services or contract-based industries.
• Excellent communication and presentation skills, with the ability to build trust, lead workshops, and drive decision-making.
• Advanced problem-solving ability, and experience managing high-value, complex client portfolios.
• Skilled in CRM platforms, client insight tools, and strategic planning methodologies.

Why Join Compass Group?
As a global leader in support services, Compass Group empowers innovation and impact at every level. In this role, you will directly shape how we retain and grow client relationships across Australia—leaving a lasting legacy on our business and our clients’ success.