Helpdesk Operator 

$29.58 + Penalties

Shifts: 11am - 7pm & 10pm - 6am

• Be the first point of contact, helping keep hospital services running smoothly.
• Join a supportive team in a fast-paced, people-focused environment.
• Make a real impact every day by supporting staff, patients, and visitors.

Compass Group Australia will deliver essential support services at the new Footscray Hospital, one of Victoria’s largest health infrastructure projects. We will provide vital services, including patient services, environmental services, food, security, help desk, and more. As a public hospital with clinical services provided by Western Health, this state-of-the-art facility will play a key role in supporting the community—be part of something bigger and help shape the future of healthcare in Victoria.

THE POSITION

• Act as the central point for all service requests and inquiries.
• Log, prioritise, and escalate issues to the right teams for prompt resolution.
• Coordinate and communicate schedules, updates, and service information.
• Provide professional, empathetic support to all stakeholders.
• Contribute to maintaining high service standards across the hospital.

THE PERSON

• Previous experience in helpdesk, customer service, or scheduling (healthcare experience advantageous).
• Strong communication and interpersonal skills.
• Confident using helpdesk or scheduling software and Microsoft Office Suite.
• Able to manage multiple priorities, resolve conflicts, and keep things running smoothly.
• Holds (or can obtain) a Police Check and Working with Children Check.

THE BENEFITS

• Play a key role in supporting hospital operations and patient care.
• Join a supportive, professional team in a fast-paced environment.
• Opportunities for ongoing training and development.
• Stable and meaningful role in an essential industry.