Customer Service Manager

• Taree Location.
• F&B background & contract management preferred.
• Challenging, yet rewarding and a career defining role.
• Monday – Friday Role

Everything we do is motivated by excellence served with care. We believe that the best way to provide meaningful, genuine experiences for residents is to train, develop, and recognise our greatest asset – our people.

THE POSITION

• Oversee 2 sites & lead a small team.
• Dynamic role supporting 2 Morrison living sites (aged care & retirement village).
• Be a “hands on” leader, ensuring the smooth functional flow of our venues.
• Effectively manage the cost of goods and implement stock control systems within the workplace.
• Monthly financial & budgetary reporting identify opportunities to streamline business needs.
• Ensure effective development and utilisation of professional knowledge and skills are shared across the team.
• Lead, motivate and develop your team across the 2 sites.
• Maintain exceptional customer service and exceed client expectations.
• Actively develop and execute strategies to reduce labour turnover.
• Continue to build, develop and enhance client relationship.

THE PERSON

• Experienced in managing catering, cleaning and laundry.
• Understanding of aged care accreditation standards or willingness to learn.
• Strong commercial acumen with the ability to manage a budget.
• Excellent communication and personal skills, evidence of building successful business relationships at senior executive level.
• Strong and decisive leadership skills with ability to build effective, engaged, and motivated teams.
• In depth understanding of Occupational Health, Safety and Environment
• Hospitality or Business qualifications well regarded.
• Experience in Healthcare Environments (desirable)
• COVID Vaccination recommended.

THE BENEFITS

• Paid parental leave.
• Multiple salary packaging options to make your dollar go further.
• Easy access to 100+ retail discounts.
• Opportunity to learn new skills and move to different internal roles.

Apply now or reach out to careers@compass-group.com.au for a confidential discussion.