ESS delivers the best hospitality and support services to remote and Defence sites across Australia. From mess halls to accommodation and recreation facilities, our teams keep Defence communities running smoothly every day.

ESS, part of Compass Group, provides integrated hospitality and support services to the Australian Defence Force across Australia. We are seeking professional and customer-focused Accommodation & Base Reception team members to join our onsite operations.

In this front-line role, you’ll be the first point of contact for Defence personnel and visitors, providing exceptional customer service, managing accommodation bookings, and ensuring the smooth day-to-day running of reception and administrative services across the base.

Key Responsibilities

• Deliver outstanding customer service to Defence personnel, contractors, and visitors
• Manage accommodation bookings, check-ins and check-outs, and maintain accurate records
• Respond to guest enquiries and coordinate maintenance or housekeeping requests
• Assist with base access, visitor management, and administrative duties
• Ensure all tasks are completed in line with Defence and company standards
• Maintain confidentiality, professionalism, and attention to detail at all times
• Support a safe, efficient, and welcoming environment for all base users

What we’re looking for

• Experience in reception, front office, or accommodation administration (hospitality or Defence environment highly regarded)
• Excellent communication and customer service skills
• Strong administrative and organisational skills, with attention to detail
• Proficient in Microsoft Office and accommodation booking systems (or willingness to learn)
• Ability to work autonomously and as part of a team
• Reliable, professional, and committed to providing quality service
• Ability to obtain and maintain a National Police Check and Defence clearance
• Australian Citizenship is a mandatory requirement (Defence security clearance required)

The Benefits

• Join a national organisation supporting the Australian Defence Force
• Supportive and professional team culture
• Ongoing training and career development opportunities
• Contribute to the smooth operation of a key Defence site

We are committed to providing a recruitment process that is fair, equitable and accessible for all. If you require adjustments or alternative methods of communication in the recruitment process, please reach out to us on either 1300TALENT or?careers@compass-group.com.au. 

Our people’s unique backgrounds, experience, and abilities are at the heart of our vibrant workforce. We strive to create workplaces that reflect the diverse communities that we serve, where everyone feels empowered and valued. By building diverse teams means we are creating inclusive environments for all our people and those we connect with through our day-to-day operation. We welcome & encourage applications from Aboriginal & Torres Strait Islander peoples, people of all backgrounds, ages, sexual orientation, gender expressions, gender identity and people with disability.