• Greet visitors and manage front desk enquiries professionally.
• Answer and direct incoming calls and general enquiries.
• Handle incoming and outgoing mail securely.
• Order and manage office, kitchen, and stationery supplies.
• Maintain a clean and presentable reception area.
• Maintain accurate filing systems and records.
• Complete monthly reporting, including invoicing and occupancy.
• Update and maintain administrative processes and procedures.
• Provide administrative support to Office Management and the wider team.
• Conduct final apartment inspections and document damages.
• Maintain inspection records and reports.
• Manage keys, swipe fobs, and issue key packs with accurate records.
• Assist with ad hoc duties as required.

What we are looking for:

• Experienced in a comparable reception/client service environment.
• Excellent communication skills.
• Impeccable personal presentation.
• Exceptional time management and organisational skills.
• Discreet, ethical and committed to maintaining a high degree of confidentiality.
• Ability to obtain and maintain a National Police Check and Defence clearance.  
• Australian Citizenship is a mandatory requirement for this position.

Why join us?  

• Be part of a national organisation supporting the Australian Defence Force.  
• Job security with a global leader in facilities and hospitality services.  
• Supportive team culture and great workplace benefits. 
• Ongoing training and career development opportunities.   

ESS delivers the best hospitality and support services to remote and Defence sites across Australia. From mess halls to accommodation and recreation facilities, our teams keep Defence communities running smoothly every day.