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Business Services Coordinator

725526

CBD, Melbourne CBD, VIC, Australia, 3000

Fixed Term - Full Time

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Business Services Coordinator

Full Time – fixed term 8month contract

70k per annum plus super

Full-time, Monday to Friday role - Enjoy your weekends!
Corporate environment with easy access to the CBD
Lead and develop your team at a prestigious corporate site

At Rapport we believe that every guest experience should be unique. We are specialists in providing a range of fully managed front and back-of-house guest services including reception and concierge. Our ambassadors key focus is to

ensure our clients and guests enjoy a remarkable experience; anticipating their needs – even before they do, saving precious time and enhancing the guest experience.

Reporting to the Facility Supervisor, you will play a key role in supporting the delivery of services for Accenture across all aspects of the Integrated Facilities Management (IFM) contract.

As the first point of contact for all visitors to the client organization, this role is essential in ensuring a seamless and exceptional Accenture client experience

You will work collaboratively to oversee various responsibilities, including client and staff bookings, meetings, audio-visual (AV) requirements, events, and daily catering needs.

THE POSITION

Act as a key point of contact for clients, fostering strong relationships and delivering exceptional customer service
Coordinate workplace services including meeting rooms, events, catering, and visitor management
Manage day-to-day facilities requests, liaising with contractors and service providers to ensure prompt resolution
Oversee workplace presentation standards, ensuring a professional, safe, and welcoming environment at all times
Complete reporting, audits, and administrative tasks with accuracy and attention to detail
Work collaboratively with internal teams and stakeholders to drive an outstanding workplace experience

THE PERSON

Passionate about delivering exceptional customer service and creating positive experiences for clients, visitors, and colleagues
Strong communicator with excellent interpersonal, verbal, and written communication skills, able to engage confidently with stakeholders at all levels
Highly organised with the ability to manage competing priorities, meet deadlines, and thrive in a fast-paced environment
A proactive problem solver with a solutions-focused mindset and a natural ability to identify opportunities for improvement.
Collaborative, adaptable, and able to work both independently and as part of a team while using sound judgement to prioritise workloads.
A current First Aid Certificate, or the willingness to obtain one prior to commencement, is required
Ability to provide a National Police Check and hold a current RSA Certificate, or be willing to obtain both prior to commencement

THE BENEFITS