As the Hospitality Manager, you will be responsible for driving all aspects of service excellence across their operational business area including brand integrity, quality, compliance, and service standards. You will champion and embed service excellence initiatives across your site and ensure that all catering services are aligned to the Defence client and customer needs.

Key Responsibilities

• Responsible for H&S, financial reporting and rostering
• Communicate and work collaboratively with the client on all aspects of delivering a quality service
• To promote, manage and deliver functions and hospitality including planning, menus and costing in conjunction with the catering teams when required.
• Build and leverage effective stakeholder relationships to achieve business objectives
• Catering at a high level for events and functions (internal and external stakeholders)
• Quality delivery and oversight of residential boarding requirements
• Personally develop every team member by listening, coaching, supporting and encouraging them to optimize performance
• Oversight of the administrative functions associated within your responsibility remit

What we’re looking for 

• Relevant industry experience at management level
• Good communication and people management skills are essential
• Proactive leader who is professional, positive and supportive 
• High levels of customer satisfaction
• High levels of organisation