Network Office Manager

Salary: $75,000 - $80,000 per year plus superannuation (Depending on experience)

• Premium Service Management!
• Diverse Responsibilities and Growth Opportunities!
• Drive Client-Centric Excellence!

At Rapport we believe that every guest experience should be unique. We are specialists in providing a range of fully managed front and back-of-house guest services including reception and concierge. Our ambassadors key focus is to ensure our clients and guests enjoy a remarkable experience; anticipating their needs – even before they do, saving precious time and enhancing the guest experience.

As the Network Office Manager, you will play a key role in ensuring the smooth operation of our Melbourne portfolio. You’ll manage a team, build strong relationships with clients, and proactively lead projects to enhance client satisfaction and operational efficiency. The position offers a unique opportunity to contribute to a dynamic environment while overseeing multiple office locations, ensuring the highest standards of service delivery and client satisfaction.

The role:

• Lead, mentor, and coach a team of operations professionals, ensuring high performance and a collaborative environment
• Manage audits, floor plans, and projects related to office spaces, while proactively identifying opportunities for improvement
• Support client-facing teams by managing weekly calls, tracking project progress, and responding to ad-hoc requests within Service Level Agreement (SLA) timeframes
• Act as the point of escalation for key issues, addressing and resolving challenges efficiently
• Oversee office events, power-downs, and other significant projects, ensuring deadlines and client expectations are met
• Ensure consistent delivery of high-quality service and contribute to meeting client KPIs and service level expectations

The person:

• A professional and approachable manner, be confident in dealing with senior executives and have excellent interpersonal skills.
• A diploma in hospitality or business management essential.
• Have multi-site experience in managing reception, concierge, and office coordination in high profile financial, professional and media companies
• Must have exceptional account management experience dealing with C – Suit corporate clients
• Must be flexible to work on weekends, evenings, and public holidays to support business needs

The Benefits:

• Easy access to 100+ retail discounts
• Opportunity to learn new skills and move to different internal roles
• Access to a wide variety of training & development
• Work life balance.
• Clear career paths and support to achieve your goals

For any further queries, please send an email to career@compass-group.com.au