National Retail Excellence & Unattended Retail Manager

We’re looking for a commercially sharp, operationally strong retail leader to drive the next phase of retail excellence across Compass Group Australia. This senior national role will shape and deliver enterprise-wide retail strategy across staffed and unattended formats, influencing revenue growth, consumer experience, site execution and scalable operating models across a diverse national footprint.

Main Responsibilities
You will lead the development and execution of national retail initiatives, including retail training, site-level performance routines, centralised ordering support, people mobilisation readiness and unattended retail rollout. A key focus will be using market, financial and operational insights to identify growth opportunities, build business cases, improve site execution and support Area Managers to ensure retail activity converts into measurable commercial outcomes.

• Develop and execute national retail growth strategies that drive revenue, profitability and consumer engagement.
• Lead retail excellence programs including training, operational standards, site performance reviews and continuous improvement.
• Own unattended retail strategy and delivery, including vending, micro-markets and emerging retail formats.
• Engage and Deliver Projects: Manage retail mobilisations and go-live rolls outs; support transition to a Centralised Ordering model
• Support Key Training Initiatives including both in-person and online tools for Retail staff
• Weekly check-ins and performance updates with each site
• Utilise POS, financial and market data to identify opportunities, build business cases and improve site performance.
• Partner with Operations, Supply Chain, Centralised Ordering and PMO to ensure consistent execution across national portfolios.
• Oversee supplier performance, service delivery standards, and SLA compliance across unattended retail assets.
• Champion safety, compliance, food standards and operational excellence across all retail environments.

Key Experiences Desired
We’re seeking a proven retail, hospitality or multi-site operations leader with strong commercial acumen, excellent communication skills, sound budgeting capability and the confidence to influence stakeholders nationally. You’ll bring experience in retail strategy, training delivery, purchasing and supply chain, merchandising, food safety or compliance, team leadership and above all performance improvement. This role must have the ability to turn insight into action and deliver growth in complex, fast-moving operating environments.

The Benefits

• Modern offices with kitchen facilities, fresh chef-prepared discount staff meals & state of the art coffee station
• Hybrid working solution 2 days from home
• Annual Performance Incentive program
• Career growth opportunities throughout Compass Group
• Wide range of exclusive retail discounts via our custom staff app

We are committed to providing a recruitment process that is fair, equitable and accessible for all. If you require adjustments or alternative methods of communication throughout the recruitment process, please contact us on 1300 TALENT or FujioShibata@compass-group.com.au.

Our people's unique backgrounds, experiences and abilities are at the heart of our vibrant workforce. We strive to create workplaces that reflect the diverse communities we serve, where everyone feels empowered and valued. We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples, people of all backgrounds, ages, sexual orientations, gender identities and expressions, people with disability, Veterans, ex-Defence personnel and Defence family members.