Retail Operations Lead

Today and tomorrow at Compass Group, we serve a better future by enriching people, communities and our planet. We do this because we believe that everyone should be seen and nourished as a whole person. We focus on the individual, their needs and more broadly on positive impacts in the community.

The Position:

Reporting to the National Retail Manager, we are seeking a dynamic and experienced Offshore Retail and Tavern CSOM Specialist to lead Customer Service & Operational Manager initiatives for our remote retail and tavern operations. The successful candidate will play a crucial role in overseeing CSOM projects, conducting trend analyses, and leveraging customer feedback to enhance the overall customer experience to ensure maximum profitability is achieved.

• Regular Site Visits
• Growth on Site KPI’s
• Inventory Management & Profit Protection
• Remote Retail and Tavern Focus
• Customer Feedback Management
• Conduct Retail/Sales Up-skilling Training
• Implement Retail Core Product Range and Supplier Planograms
• Implement agreed National Programs and Evaluate Retail Promotions 
• Support Site Mobilisations

The  Person:

• Minimum 5 Years Experience: Possess at least 5 years of experience in a comparable role within a Retail organisation, with exposure to Grocery and/or Petrol & Convenience sectors
• Willingness to Travel: Demonstrate the ability to travel, including overnight stays as required by the role
• Remote/Offshore Mining Sector Experience (Preferred): While not mandatory, previous experience in the remote/offshore mining sector is advantageous
• Relationship management experience with both internal and external stakeholders
• Effective Multitasking Skills: Capable of efficiently multitasking and prioritising workload in a dynamic and fast-paced environment
• This position requires a candidate with a solid background in Retail, Grocery, and/or Petrol & Convenience sectors, complemented by strong financial acumen, multitasking abilities, and a commitment to safety and hygiene standards.

The Benefits:

Compass Group is an organisation that's proud of its great people. We believe in the opportunity to recognise and develop great talent and offer many diverse opportunities for career advancement. Recognised as an employer of choice we also have an attractive benefits program including a competitive salary and incentive scheme, recognition programs, paid parental leave, team event days, site-based benefits, and company discounts.

Our people’s unique backgrounds, experiences, and abilities are at the heart of our vibrant workforce. We strive to create workplaces that reflect the diverse communities that we serve, and where everyone feels empowered and valued. Building diverse teams means we are creating inclusive environments for all our people and those we connect with through our day-to-day operation. We welcome & encourage applications from Aboriginal & Torres Strait Islander peoples, people of all backgrounds, ages, sexual orientation, gender expressions, gender identity and people with disability. We welcome and encourage applications from Veterans, ex-Defence and Defence family members.