The role includes administration support, customer service, reception duties, reporting, accommodation coordination, and stakeholder engagement. You will play a key role in delivering essential administration, reception, and accommodation services within a fast-paced Defence environment, working closely with site leadership and operational teams to support the day-to-day operation of the site.

• Full-time role
• Monday to Friday roster
• Based at RAAF Base Wagga Wagga

Your responsibilities will include:

• Provide administration support for day-to-day site operations. 
• Prepare timesheets, rosters, reports, and schedules.
• Maintain accurate administrative records and complete data entry tasks. 
• Perform reception duties including answering phones, responding to enquiries, and welcoming visitors.
• Coordinate accommodation administration, including guest arrivals and departures. 
• Process and track maintenance requests as required.
• Support employee onboarding activities, inductions, and uniform management.
• Prepare and distribute reports and site communications.
• Deliver exceptional customer service to Defence personnel, guests, and stakeholders.
• Ensure compliance with company policies, procedures, and workplace health and safety requirements.

What we're looking for:

• Previous experience in administration, reception, customer service, or a similar role.
• Strong organisational and time management skills.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.
• Competency in Microsoft Office, including Word, Excel, Outlook, and Teams.
• Experience preparing rosters, timesheets, and reports.
• Ability to work independently and as part of a team.
• Strong customer service focus and professional presentation.
• Flexible and adaptable approach to work.
• Ability to obtain and maintain a National Police Check and Defence clearance.
• Previous experience in Defence, hospitality, accommodation services, or facilities management will be highly regarded.

Why join us?

• Be part of a national organisation supporting the Australian Defence Force.
• Job security with a global leader in facilities management and support services.
• Diverse role with a mix of administration, reception, and customer service responsibilities.
• Supportive team culture and great workplace benefits.
• Ongoing training and career development opportunities.
• Opportunity to work within a unique Defence environment supporting essential site operations.

ESS delivers the best hospitality and support services to remote and Defence sites across Australia. From mess halls to accommodation and recreation facilities, our teams keep Defence communities running smoothly every day.

We are committed to providing a recruitment process that is fair, equitable and accessible for all. If you require adjustments or alternative methods of communication in the recruitment process, please reach out to us on either 1300 TALENT or careers@compass-group.com.au.

Our people's unique backgrounds, experience, and abilities are at the heart of our vibrant workforce. We strive to create workplaces that reflect the diverse communities we serve, where everyone feels empowered and valued. We welcome and encourage applications from Aboriginal and Torres Strait Islander peoples, people of all backgrounds, ages, sexual orientations, gender identities and expressions, and people with disability.