Hospitality Manager

• Be part of the growth in our business
• A rewarding work environment for professional development and career advancement
• A premium brand that will appreciate your dedication to service excellence

Redefining the notion of 'institutional' dining, Chartwells brings the vibrant experience of High Street food to the world of education. Our commitment goes beyond food; we provide tailored solutions with a primary emphasis on enhancing the value of hospitality services within educational settings. 

The Person

• Minimum 5 years of experience in Food and Beverage management
• Must hold a positive QLD Working with Children Blue Card or have the ability to obtain one
• Proven leadership and management skills, with expertise in both people and operational systems
• Experience managing a diverse and complex operation, including cleaning services
• Broad experience and a flexible approach to adapting to different challenges and environments
• Proactive and strategic management style, with a focus on delivering consistent results
• Strong culinary background paired with front-of-house expertise, ensuring seamless service and quality
• Excellent ability to engage with students and build strong, lasting client relationships
• A hands-on leader who thrives on mentoring and developing a high-performing team
• Passionate about food and hospitality, with a commitment to promoting healthy eating habits and enhancing the customer experience
• Strong financial acumen with the ability to manage budgets, analyse P&L reports, and provide strategic insights

Key Duties

• Take a proactive approach in leading daily catering and dining operations, ensuring seamless service delivery and high standards of quality.
• Oversee stock control and cost management, ensuring budget targets are met while maximizing operational efficiency.
• Inspire, mentor, and support your team to reach their full potential, creating a positive and motivated work environment.
• Consistently provide outstanding customer service, exceeding the expectations of both clients and students through attention to detail and a customer-first mindset.
• Develop and implement strategies to drive customer engagement and satisfaction, adapting to feedback and evolving needs.
• Ensure all health, safety, and compliance standards are consistently met, maintaining a safe and welcoming environment for staff and customers.
• Monitor and analyse operational performance, identifying opportunities to streamline processes and improve service delivery.

The Benefits

• Easy access to 100+ retail discounts
• Opportunity to learn new skills and move to different internal roles
• Access to a wide variety of training & development
• Work life balance
• Clear career paths and support to achieve your goals