About the Role

Are you an experienced operational leader who thrives in a fast-paced, multi-service environment? We are seeking a dynamic Base Manager to lead the delivery of essential support services at a key Defence site.

In this pivotal role, you will oversee hospitality, accommodation, cleaning, transport, and facilities operations, ensuring services are delivered safely, efficiently, and to the highest standards. As the senior on-site leader, you will play a critical role in building strong client relationships, leading diverse teams, and driving operational excellence across the site.

Key Responsibilities

• Lead the day-to-day operations of the base, including catering, accommodation, cleaning, transport, and facilities services.
• Inspire, coach, and develop a multidisciplinary team to achieve operational and client service objectives.
• Ensure all services are delivered safely, efficiently, and in line with Defence, contractual, and company requirements.
• Build and maintain strong relationships with key stakeholders, acting as the primary on-site client contact.
• Manage budgets, reporting, resource planning, and performance against contractual KPIs.
• Drive a culture of safety, accountability, continuous improvement, and operational excellence.
• Ensure compliance with Defence security requirements, site protocols, and regulatory obligations.

About You

To be successful in this role, you will bring:

• Proven experience in operations, facilities, hospitality, or site management within a complex service environment.
• Strong leadership capability with a track record of leading diverse teams and achieving operational results.
• Excellent stakeholder engagement and relationship management skills.
• Sound financial and commercial acumen, including budget management and reporting experience.
• A proactive, solutions-focused approach with the ability to adapt to changing priorities.
• Experience within Defence, remote operations, mining, resources, or large-scale service environments will be highly regarded.
• Australian Citizenship (mandatory).
• The ability to obtain and maintain a National Police Check and Defence Security Clearance.

This is an outstanding opportunity for a motivated leader who enjoys managing complex operations, developing high-performing teams, and delivering exceptional service outcomes.

Why Join Us?

• Lead a strategically important Defence site within a respected national organisation.
• Enjoy long-term career opportunities and internal progression across Compass Group Australia.
• Access industry-leading training, leadership development, and professional growth programs.
• Work within a supportive team culture that prioritises safety, wellbeing, and operational excellence.
• Be part of an organisation that values innovation, accountability, and exceptional service delivery.

ESS delivers the best hospitality and support services to remote and Defence sites across Australia. From mess halls to accommodation and recreation facilities, our teams keep Defence communities running smoothly every day.