Guest Services Manager – Lone Pine Barracks

We are currently seeking a highly experienced and enthusiastic Guest Services Manager to oversee and enhance our onsite accommodation and cleaning services at Lone Pine Barracks.

- Full-time salaried role
- Monday – Friday
- Family-friendly role with great work-life balance
- Career growth and development opportunities
- Supportive Defence environment

Are you an experienced leader with a passion for operational excellence and service delivery? Compass Group is seeking a dedicated Guest Services Manager to oversee and enhance our accommodation and cleaning services at Lone Pine Barracks.

About the Role

As the Guest Services Manager, you will be responsible for the day-to-day management of accommodation and cleaning services, ensuring high standards of service, safety and compliance. You’ll lead a diverse team, manage budgets and supplies, and drive continuous improvement across the operation.

Key Responsibilities

Oversee accommodation and cleaning services to ensure consistent operational excellence
Establish and manage stock control systems, procurement and supply processes
Develop and maintain staff rosters aligned with operational requirements
Respond to Defence stakeholder enquiries and resolve issues promptly and professionally
Manage budgets to ensure cost efficiency and effective resource allocation
Ensure compliance with all health, safety and hygiene standards
Prepare and present regular operational and performance reports

About You

Minimum 3 years’ experience in a managerial role within cleaning, accommodation or facilities services
Diploma or degree in Facilities Management, Hospitality Management, Business Administration or a related discipline (advantageous)
Certification in cleaning management or a related field (advantageous)
Strong understanding of health and safety regulations relevant to cleaning and accommodation
Proven leadership capability with a focus on accountability, safety and continuous improvement
Excellent communication and interpersonal skills
Proactive, solutions-focused mindset with a strong commitment to service excellence
Must be an Australian Citizen and able to obtain and maintain a Defence Security Clearance, including a satisfactory Australian Federal Police check

Why Compass?

Join a global industry leader offering career stability and progression
Access extensive training, development and leadership programs
Supportive, inclusive and professional work culture
Competitive salary and great company benefits

ESS is a market leader in delivering hospitality and support services to Defence, offshore and remote sites across Australia. From dining facilities to accommodation and recreation services, we support Defence communities every day.

We are committed to a fair, equitable and accessible recruitment process. If you require adjustments or alternative formats, please contact us at 1300 TALENT or careers@compass-group.com.au.

We celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, people of all backgrounds, ages, sexual orientations, gender identities and people with disability.